All MicroCheck Solutions POS hardware devices include a One Year Warranty from the date of purchase. All MicroCheck Solutions Software includes a 90-Day Warranty from the date of purchase. Optional extended warranties and support contracts are available and include software/hardware maintenance, software updates, software program enhancements, telephone support and remote site diagnostic service.

Should your system malfunction, our team of knowledgeable, professional and friendly people will get your system up and running in the shortest time period, as well as answer any questions in the operations of the system.

The MicroCheck Solutions Support Team consists of specialists that deal with questions of numerous school districts nationwide. This experience will benefit your school district in resolving any questions; operational procedures and the time spent resolving any problems.

Most operational problems are usually operator errors, which are typically resolved by a call to our national or regional support offices. Our support teams have most likely encountered your problems before and will be able to address them immediately. Many members of our support team have been with MicroCheck Solutions for years and all have had on-site experience in the school environment installing, training personnel, and implementing our systems.

At our corporate office MicroCheck Solutions maintains a customer response system in which all support calls are logged into an individual customer's history file and directed to the proper support personnel. This allows for a timely response on how a program/hardware was repaired, or what suggestions we provide to remedy the problem.This method is very effective in monitoring excessive problems and isolating recurring problems. By running a summary activity report on a school, MicroCheck Solutions support personnel can advise the school district of the problems encountered and recommend a course of action to eliminate future problems.

Other services our Technical Support Team provides is "Remote Site Diagnostic Service" if a telephone modem has been installed at the site. The MicroCheck Solutions technicians can access your computer directly from our support center and repair almost any software problem without having to dispatch service personnel to the school. MicroCheck Solutions has one of the best technical support records in the industry. Should you need help or advice our support/technical personnel are available to answer your questions quickly and professionally.